Refund policy

1. No Returns or Refunds on Collectible Trading Cards

All Pokémon trading cards, booster packs, booster boxes, singles, and other collectible card items are final sale. Because card conditions, pulls, and collectible value are subjective, we do not accept returns or refunds for:

  • Buyer’s remorse

  • Pull results

  • Condition disagreements on sealed products

  • Pre-owned or collectible items

  • Items accurately delivered according to tracking

2. Damaged or Defective Items

If your item arrives damaged, defective, or not as described, you are eligible for a replacement or refund.

To qualify, you must contact us within 7 days of delivery with:

  • Clear photos of the damage

  • Photos of packaging

  • Order number

3. Lost Packages / Not Received

If your package is lost in transit and the carrier shows no valid tracking updates, you are eligible for a full refund.

A package is considered lost when:

  • Tracking never updates, or

  • Carrier marks “label created” but never receives the package, or

  • Carrier investigation confirms loss

This follows TikTok’s buyer protection for “item never received” cases.


4. Wrong Item Received

If you receive the incorrect item, we will replace it or refund you after verifying the mistake. Photo evidence is required, consistent with TikTok’s requirement for wrong‑item claims.


5. Sealed Product Policy

Sealed products (booster boxes, packs, etc.) must remain unopened for damage claims. Opened items cannot be refunded or replaced unless the wrong item was sent.


6. Return Shipping

  • We cover return shipping for damaged, defective, or wrong items (seller‑fault reasons).

  • Buyer is responsible for any return shipping on items that do not qualify under this policy.


7. Final Sale Items

The following items are always final sale:

  • Trading cards & collectibles (sealed or singles)

  • Mystery packs

  • Clearance items

  • Pre-owned cards

  • Any item marked “Final Sale”


8. How to Submit a Claim

  • Order number

  • Photos of item & packaging

  • Description of issue

Claims are reviewed within 2–4 business days


9. Policy Summary

  • No returns or refunds on collectible cards

  • Refunds allowed only for:

    • Damaged items

    • Defective items

    • Wrong items

    • Lost packages with no valid tracking

  • Return shipping covered for seller‑fault issues

  • All trading card products are final sale